Bad news. The wireless controller/BD remote losing connection issue popped up again, first reported here. Basically while using the PS3, the Bluetooth wireless functions cease to work – the controller doesn’t work, and the BD remote doesn’t work. The only thing to do is to plug the controller in using the USB cable, which works, or to restart to PS3 and all Bluetooth functions work again.
I googled for an answer, and found that others have experienced this problem before. I’ve had my BD remote since the day I got my PS3 (it came as a bundled deal), and it has never happened to me before in the 8 months I’ve had it. But this is a different console Sony have sent back to me. And I’ve gone over the usual troubleshooting tips: shut down all other Bluetooth devices, full system restore …
So another phone call to Sony tech support seems to be the only solution, and I suspect they’ll ask me to send in the refurbished PS3 again. Sigh.
Update: I’m holding off calling Sony tech support until I can confirm the problem once more, just to be sure.